Jim Pelley talks about humor at work, making better presentations in Podcast 241

Jim Pelley is a consultant, advisor and motivational speaker who helps companies improve sales and customer service. He’s founded LaughterWorks.com. He is often called to address people who are employed at making big ticket sales. Jim likes to stress is that salespeople need to be mindful of the types of questions they ask during the sales process. He also offers good insight regarding how complaints are really a good thing for a company. Source