KOA’s Jim Rogers appears on Undercover Boss

(Dec. 31, 2012) -- "My experience on 'Undercover Boss' once again confirmed to me the importance of 'sweating the small things,'" Rogers said. "Being undercover gave me an unobstructed view of where our business gets done.  Being there were no special advanced preparations for me, and that led to a lot of surprises – some good and some not so good."

Consumer confidence falls sharply

(Dec. 31, 2012) -- "The sudden turnaround in expectations was most likely caused by uncertainty surrounding the oncoming fiscal cliff. A similar decline in expectations was experienced in August of 2011 during the debt ceiling discussions," said Franco. "While consumers are quite negative about the short-term outlook, they are more upbeat than last month about current business and labor market conditions.”