Should online commenters remain anonymous?

(Jan. 9, 2014) -- Should people be required to reveal their names to post an online review? I would argue they should not, and here is why. There are some business owners who are just unreasonable SOBs. They could care less about their customers and about providing reasonable service or quality products. They are the type of people who would use their brother-in-law attorney or some other friend to harass and sue an individual for libel for posting a negative review of the business. But, business owners would probably argue that they can't fix a problem if they don't know who the customer is, and that is true. It's also true that despite trying as hard as they can to make someone happy, there are customers who are unreasonable SOBs as well. Is it fair to the business that these people have free reign to trash a company's reputation by standing behind a wall of anonymity? No, that's not fair either.