Japkin adds audio/video messaging to websites

(Dec. 30, 2013) -- "For us, it gives us the ability to communicate with them in a channel that no other company is doing, thus allowing us to give better customer support," said George Rivera, CEO of LeanGreenCoffee.com. "In turn, we see less refunds, better engagement, plus a super easy way to grab video testimonials for our product, all of which goes directly into our bottom line."