KOA’s Jim Rogers appears on Undercover Boss

(Dec. 31, 2012) -- "My experience on 'Undercover Boss' once again confirmed to me the importance of 'sweating the small things,'" Rogers said. "Being undercover gave me an unobstructed view of where our business gets done.  Being there were no special advanced preparations for me, and that led to a lot of surprises – some good and some not so good."