Two arrested in Camping World robbery

(Aug. 27, 2012) -- Rocklin Police responded to a tripped alarm at the store around 12:30 a.m. Sunday and saw a white SUV leaving the area when they arrived. However, the suspects lead police on a high speed pursuit after which they were eventually apprehended with drugs and stolen generators in their vehicle, the Sacramento Bee reported. 

Hall of Fame hires event manager

(Aug. 27, 2012) -- The south entrance to the RV/MH Hall of Fame complex has been renamed as the Northern Indiana Event Center. Searer also announced that the foundation has hired Stacey Walworth as event sales/marketing manager for the event center.  Her primary role will be to identify potential customers for the event center and to solicit their business. 

Fan-Tastic Vent to close Michigan plant

(Aug. 27, 2012) -- Fan-Tastic Vent Corporation will close its Imlay Michigan plant and transfer production to a manufacturing facility in Elkhart, RV Daily Report confirmed today. The relocation affects all production lines for the company's vent products and is expected to take place within 90 days, said Kip Ellis, vice president of sales and marketing. 

Major management shakeup announced at Navistar

(Aug. 27, 2012) -- Navistar International today announced that the board of directors has appointed Lewis B. Campbell as the new executive chairman of the board of directors and interim CEO.  Daniel C. Ustian has informed the board that he is retiring as chairman, president, and CEO effective immediately.  He is concurrently leaving the board of directors. Troy A. Clarke, currently president of truck and engine operations at Navistar, was appointed to the position of president and chief operating officer of Navistar.

New Sobel video explores role of show greeters

(Aug. 24, 2012) -- "It is critical to the sales process and presentation to get off to a good start with potential first-time buyers," said Sobel. "Too much or incorrect information may prove to hamper the salesperson's opportunity to be effective. Also, your customer owners have a tendency to sell what they purchased to everyone they speak with; even if it doesn’t fit the prospects wants, need, or even their budget." 

Scheduling Your Success: A Dentist’s Approach

(Aug. 24, 2012) -- Great service experiences will linger with your customer. Hook them now and you'll have them throughout the cycle. Are you setting up that first appointment before your customer leaves your dealership with their new unit? Do you have an easy way to do that? If you don't you're missing out on repeat business. Think of how your dentist does it - you can't leave that place without setting up a new appointment. They do it before you pay your bill. Those people follow a tight process to get you to come back in. They're not thinking about it like a transaction. They're thinking in the long-term customer lifecycle way.

RVAA elects new board members

(Aug. 24, 2012) -- Members of the RV Aftermarket Association's executive committee include President Aaron Engberg, with Winegard; Vice President Jim Stark, from Dealer Resources Group; Treasurer John Spaulding, from StagParkway and Secretary Raymond Padgett, with Keystone Automotive Operations.

Millennium Coach to appear on Discovery show

(Aug. 24, 2012) -- Millennium will be featured on the episode entitled “My Million Dollar,” to air on Destination America, the new cable TV channel from the Discovery Channel. The two-day shoot took place at Millennium’s manufacturing facility in Central Florida, where the crew captured footage of all of the craftsmanship, technology, and innovation that’s involved in building a Millennium Prevost Bus conversion.