Elliott describes healing power of KOA Care Camps

(Dec. 6, 2018) -- The guest this week is Wade Elliott, who is the president of Utility Supply Group in Kingston, Wash. He is also heavily involved in the KOA Care Camps program. He comes on the show to explain what Care Camps is all about, and describe the impact it has not only on campers, but the people who serve them. He explains how all of us can participate in the program to bring magical healing experiences to kids battling cancer.

Aspira acquires Astra Campground Manager software

(Nov. 30, 2018) -- “Mission Management has created thoughtful and flexible technology specifically designed for the privately owned campground market. That, combined with our ability to generate significant visibility and occupancy for campgrounds through ReserveAmerica.com, makes this acquisition particularly exciting,” said Trivette.

Podcast 211 explains how to keep rodents out of RVs

(Nov. 29, 2018) -- Now is the time of year that mice are looking for comfortable living arrangements for the winter, and if people are not using their RV, then rodents figure they might as well settle in. Nick Olynyk, president of Grandpa Gus's Repellents explains what types of products work best to discourage rodents from taking up residence. The company offers convenient pouches that you strategically place in the RV as well as spray products.

Podcast 210: Ernie Lansford tells how to be a customer success master

(Nov. 21, 2018) -- Ernie Lansford is the author of The Poetics of Sales: A Sales Rep’s Journey From Tolerated Professional Visitor to Celebrated Partner. The book is also about leadership, especially as it pertains to his 18 immutable customer success codes. Those apply not only to sales, but to management and everyday life, if you want to be successful. Ernie offers unique insight into the different types of relationships salespeople have with customers, and describes the sales culture as a reflection of business practices today.

KOA’s O’Rourke explains resiliency of RV, outdoor industries

(Nov. 16, 2018) -- KOA President Toby O'Rourke says the RV and outdoor hospitality industries have a bright future, and elaborates on how the RV industry plays into that long-term success. She offers evidence to deflect fears people may have following two consecutive months of RV shipment declines. She also explains why the guest experience is the most important thing driving revenue in the RV and outdoor hospitality industries. Technology is important, she notes, but it is the experience that keeps people using RVs and vising campgrounds.