(Jan. 17, 2018) -- This week’s guest is Herb Gingold, the founder of RV Intelligence Products, a firm based in Longwood, Fla. He has developed a series of products, from simple to high-tech, designed to make the lives of RV owners easier. It might be as simple as a hitch pin leash to prevent people from losing the pins to the towbars, or a complex device that allows people to use a smartphone app to control their jacks, awnings, slideouts, cord reels and just about anything in an RV that has a motor.
(Jan. 11, 2018) -- Charles Campbell is a senior instructor at the U.S. Compliance Academy, a company that helps dealership clients use online training and information sharing to navigate the alphabet soup of federal government agencies, and the regulations they enforce. The group offers a variety of live and online training courses to help dealers comply with requirements of the Dodd-Frank Act, Military Lending Act, Consumer Financial Protection Bureau, Federal Trade Commission and others. The firm also helps dealers develop policy manuals and walk the tightrope of sexual harassment rules.
(Dec. 18, 2017) -- This week’s guest is Terry Cooper, who is the new owner of RV Daily Report, but also the co-founder of the new National RV Training Academy. Cooper explains the goals and mission of the National RV Training Academy, describes its non-profit status, and outlines ways the RV industry can support the effort to train hundreds of technicians a year from its compound at a campground 90 minutes from Dallas. He also describes the hands-on training programs modeled after military tech courses.
(Dec. 14, 2017) -- Episode 164 starts with an analysis of the new WAZE Consumer Satisfaction Index listing the Top 10 Best and Worst Cities for Driving in America. This week’s guest is Bob Zagami, the executive director of the New England RV Dealers Association. He started in the industry as a part-time freelance journalist for RV News back in the 1990s. Zagami comes on the show to talk about his experience at this year’s National RV Trade Show, and then addresses problems surrounding tech training at dealerships and finally offers predictions on the direction of the RV industry in general.
(Dec. 7, 2017) -- This week’s guest is Karen Macdonald, the current owner of Macdonalds RV in Plainville, Mass., and the granddaughter of the man who founded the dealership. The dealership is celebrating its 70th anniversary this year, which makes it likely the longest continuously running family owned RV dealership in America. Macdonald describes what the dealership was like when she started working there as a young girl who would be dropped off at the dealership by the school bus every afternoon. She provides a brief history of the company, but also describes some of the ways customers and products have changed over the last 70 years.
(Nov. 30, 2017) -- Today’s guest is Todd Henson, the director of sales and marketing at RV Warranty Connection, which is headquartered in Athens, Texas. The company offers extended warranties to people who buy RVs from third-party sellers. All the buyers need to do is get the RV inspected to qualify for the same types of warranties available from the same companies that provide them to RV dealers. Henson explains what the warranties cover and what they don’t, and he describes other services that are available to RV owners, such as tire and wheel protection and emergency roadside assistance.
(Nov. 23, 2017) -- After a brief tribute to Thanksgiving, this week’s interview features Devon Wilson, the vice president of operations for RV Snap Pad. This is a unique product that allows landing pads to be permanently attached to the feet of the leveling system. It eliminates the need for people to crawl under their RVs to position the pads just right for the levelers to rest upon. The heavy-duty pads are designed to fit on any rig.
(Nov. 16, 2017) -- This week’s guest is Mike Benson, the sales manager at Truck System Technologies. His company manufactures and sells a line of tire pressure monitoring systems that allow RVers to track air pressure in RV tires as well as on tow or towed vehicles. Benson talks about the benefits of selling and buying tire pressure monitoring systems, and why RV owners need to use them. He also describes some advances in technology that allow tires to be auto inflated, as well as flow-through monitoring equipment that means RV owners can fill tires without having to remove and reinstall the sensor. The company just released a new system that features a color monitor, and he describes some upcoming products.
(Nov. 9, 2017) -- This week’s guest is Liz Crawford, the vice president of meetings and shows for the RV Industry Association. This is the second year she has been planning RVIA shows and she explains what happened in California this year and what she expects will happen in Louisville, Ky., in less than three weeks. She describes the major events that will take place this year in Louisville, including the first-ever tech competition as well as a special event honoring the Top 40 people under 40 years of age. The city of Louisville is also helping to sponsor a celebration in the downtown area after the second full day of the show. Crawford also talks about what people can expect at this year’s Outlook breakfast, an annual event that kicks off the National RV Trade Show at 7 a.m. Nov. 28.
(Oct. 26, 2017) -- This week’s guest is Nik Kubasek, the chief operations officer for Campanda, an international RV rental site that matches renters with RV owners. He explains how Campanda works to benefit RV owners and people looking to rent RVs. RV dealers can also tap into this market, which is comprised of a lot of international visitors, but gaining momentum among North American travelers.