Guest Blogger

(April 12, 2016) -- By establishing your dealership as the place to work, you attract a higher caliber of talent, while simultaneously decreasing your cost-per-hire expenses.

(April 7, 2016) -- RV dealers believe 2016 will be another good year for them, but there are indications they may also be preparing for the next market downturn.

(March 15, 2016) — Read the opinion article from guest blogger Phil Ingrassia — Washington, D.C. is the site of many public forums and hearings, both in Congress and through various federal agencies. In the vast majority of cases, the purpose is to give lawmakers and regulators a chance to address a particular problem that faces the nation.

(March 14, 2016) -- As complex as Wi-Fi can be for campgrounds, it is an investment worth the time and money. Wi-Fi has become a priority for campers when considering campgrounds.

(March 11, 2016) -- A single plaintiff has filed suit against a number of Arizona RV parks in the U.S. District Court for the District of Arizona and has chosen an attorney whose sole line of litigation is the Americans with Disabilities Act. This plaintiff has apparently filed similar lawsuits against 44 other establishments. Is your campground next?

(March 1, 2016) -- In recent years, a disturbing trend has emerged where your business partners have started soliciting your customers for other products or sold mailing lists of your customers in the open market. So, what can you do?

(Feb. 23, 2016) -- I think we can all agree that a more experienced staff increases customer CSI, company sales and, ultimately, company profits. But we’ll never develop that experienced staff if we don’t invest in their development.

(Feb. 12, 2016) -- Helping to maintain the bright line between RVs and permanent housing is the responsibility of every RV manufacturer, dealer and campground in order to keep our industry from being its own worst enemy.

(Feb. 8, 2016) -- Campers are not going to let a 10, 20, or even 30 percent premium effect their fun-filled holiday at your park, but that small price increase will make a significant difference to your bottom line.

(Dec. 15, 2015) -- Dealing with a customer complaint is frequently more about validating the person’s emotions than the actual problem. Angry customers need you to acknowledge that they’ve been wronged, and they want your attention right away.