Lemonis Reveals ‘Gander RV’ At Baird Confab

Speaking at the Baird’s 2018 Global Consumer, Technology & Services Conference in New York, N.Y., Camping World CEO Marcus Lemonis revealed that Camping World’s plan all along has been to add RV dealerships to the acquired Gander Mountain locations, according to a press release.  At the conference, Lemonis revealed “Gander RV,” which he described as […]

Ingrassia: How to Gauge Customer Satisfaction

Editor’s Note: The following column by Recreation Vehicle Dealers Association President details how dealers can gauge customer satisfaction. The article appears in the June issue of RV Executive Today. One of the more valuable metrics that companies have been using over the past 15 years to measure customer satisfaction is the Net Promoter Score. Customer […]

Campground Association Managers Meet in Pa.

The spring meeting of the Campground Association Management Professionals (CAMP) was held recently at the Elizabethtown/Hershey Kampgrounds of America (KOA) Holiday in Elizabethtown, Pa. According to a press release, CAMP is the nation’s only association specifically designed for campground association management executives. “The purpose of the meeting is to get together and talk about the […]